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Today's PA - Two Day Workshop Overview The definitive total-immersion workshop that will help you maximise your role as a PA. Content However you became a PA – and it’s surprising just how many PAs tell us it happened to them almost by accident – your position is unusual in many ways. No other role in business places so much reliance on the absolute capability of one person to provide unwavering and comprehensive support to a senior executive. Tough Love – Tact and Diplomacy Protecting your manager from unnecessary interruptions is a critical part of your job and it’s one of the hardest, especially when there’s a steady stream of other, often very senior, people wanting opinions and decisions. We will show you how to handle these tricky encounters, diplomatically but firmly, whilst ensuring that you don’t create a bottleneck that threatens the success of the organisation. As your reputation for decisive action grows, people seeking your manager’s time will start to think harder and more thoroughly before doing so and will even begin bouncing their thoughts off you first. You will become a kind of executive ‘triage nurse’, deciding which ideas and requests really merit the attention of your manager and which can be delegated sideways or downwards to someone more appropriate. Don’t Stress Me! Few people in business have to juggle as many different balls as a busy PA and it can be very stressful, especially if you work for more than one manager. During the workshop we will show you a number of different strategies you can try in order to reduce stress. These include managing your and your manager’s time more effectively and learning how to deflect or defer tasks or priority interruptions that often turn out to be little more than fire-fighting activities, with tactful firmness. Improve Your Outlook As with all computer-based office tools, we tend to use familiar features and functions and ignore the rest. Over the years, however, applications like Microsoft Outlook have grown in sophistication and refinement to the point where they can really help you do your job better – and take some of the pressure off. Outlook is now a mature and fully-fledged assistant for you; learning to exploit its capabilities will help you make the most of your time and simplify and automate other office tasks that until now have been tediously manual or just impossible. You can:
Make My Day You are the gatekeeper to your manager, but who protects you from the interruptions that conspire to prevent you achieving what needs to be done each day? It’s tough enough working for someone who never seems to go home, without missing your lunch break or even occasionally getting out of the office on time. Our research suggests that PAs frequently experience interruptions of 90 minutes a day or more. Think what you could achieve and how much better you would feel if you could claw back two hours of lost time each day. Sounds impossible? During the Today’s PA workshop, we will show you how it can be done. And you will love us for it. Serving Two Masters – or More! Working for one demanding and exacting manager can be more than enough for most PAs, so if you work for two or more, you have our sympathy. But it need not be hell trying to balance their individual needs. Plainly you cannot give them the same level of attention they would get if they didn’t have to share you, but there is a better way. We will show you how it works and equip you with the tools and skills – and patience – you need to make a great job of keeping them all happy and successful - and your stress levels down. Have Conference, Will Travel A PA is expected to embody elements of a number of services that are otherwise provided by specialist companies. Depending on the size of your organisation and the resources and budgets available, you may be able to take advantage of these companies, but we also know you will probably have to do much of the donkey work yourself. We will show you how to ensure events and travel arrangements are not only a runaway success and make you look good, but also come in on time and on budget without taking over your life and giving you a nervous breakdown. You’ll Never Walk Alone As a PA, you ‘plough a lonely furrow’ at times. Your position is unique: you work closely with and have the ear of someone important and influential, yet you occupy a relatively junior place in the hierarchy. The orbit in which you move makes colleagues keep their distance from you and be on their guard about what they say in your presence, in case it gets back to your manager, possibly to their detriment. So it’s hard to establish the friendly interpersonal relationships that allow office workers to work effectively together. It’s a bit like being a royal consort – all the glory, but no power. Sometimes, however, you need some of that power to rub off on you, because today’s senior executive expects you to be able to act as proxy and delegate accordingly. A major part of the Today’s PA workshop involves building up your self-esteem and sense of self-worth, so that you see yourself not just as the assistant to an important person, but an extension to that person’s management style and vision. We will show you how to acquire levels of confidence and assertiveness that will give your manager the executive associate actually required of today’s PA. As a result, you will feel much more comfortable with asking colleagues to carry out tasks that advance the objectives of the organisation, because you will share your manager’s ‘big picture’ outlook, rather than the more limited horizons of the traditional secretary-based PA. Don’t Forget to Write Texting, email and social networking websites have taken a terrible toll of writing as a skill to be nurtured, developed and valued. So it’s ironic that today’s PA still has to tackle a steady stream of letters, proposals, reports, presentations, emails and more, all of which demand absolute clarity and economy. You may work for a brilliant and successful entrepreneur who can barely string a sentence together on paper. But it’s your job to ensure that important information and messages are disseminated to peers and the media without your business leader losing face or appearing ignorant. During the workshop we will take you back to basics with the essentials of good written business English, another key confidence-builder. PA Confidential Your unique position as a PA means you often hear things that challenge your sense of discretion. Does your boss need to know about all of them, or do you decide what to pass on on a ‘need to know’ basis? Do you remain as enigmatic as the Sphinx, or behave like a C-list celebrity on a reality TV show. We’re exaggerating a bit here, but the purpose is serious: to win the confidence of colleagues at all levels is vital if you are to function effectively and successfully. A reputation for utter discretion, except where to keep silent might threaten the organisation or your manager, will open new conduits of communication and information that will help make your job easier and give you the opportunity to present your manager with new business options to consider. Time After Time No-one likes time management courses, except the people who send you on them. PAs know that time management courses are for people who haven’t got enough to do, so we’re not going to give you one of those. But because Today’s PA has been designed by PAs, for PAs, there are some very useful tips and wrinkles we can pass on to help you manage not just your time, but your manager’s time, more effectively and productively. One thing we will do, before you attend the workshop, is ask you to keep a log of your daily activity, so we can analyse it with you during the course. Just a Minute No PA considers taking minutes to be pleasurable, but it has to be done – and done well. Not everyone working at PA level has come via the traditional route, which means that if you don’t take shorthand, it can be difficult to keep up with what’s being said. If it’s also a less than interesting meeting, it can be hard to maintain your attention so you don’t miss something. And then when the meeting’s over it’s all got to be typed up and circulated – about as much fun as watching paint dry. Well, we can’t make the job any more enjoyable, but we can help you ensure that your minutes are beyond reproach. We will show you how to:
Questions, Questions When you commit two valuable days of your time to Today’s PA workshop, we want you to know that we understand and recognise that commitment. We want to do everything we can to ensure that the workshop is thoroughly worthwhile for you. Being properly prepared will play a key part in achieving that success. Indeed, your success is our success. If you get what we promise from the workshop – and we know you will – we are confident you will recommend it to peers and colleagues. So we would like you to complete a short questionnaire, just before you attend the workshop, in order to give us a snapshot of the kind of person and PA you are, how you became a PA and what are your issues, frustrations, hopes and ambitions. When you arrive at the workshop, you will be able to feel that you are among friends who understand you – and you are, because your trainers and course designers have all been where you are now. Doesn’t that give you a warm, fuzzy feeling? A Professional Trainer For Professional PAs Your principal trainer has been a highly-successful PA and Office Manager and is now Managing Director of pdp associates. With a post-graduate degree in business studies, few if any trainers are better qualified to deliver and lead the workshop for Today’s PAs – for you. Lest You Forget You will hear and learn a lot during the workshop – too much to remember in its entirety, in fact - so we have put together a comprehensive set of handouts, comprising more than 100 pages of key information that pull together everything you have seen and heard on the course. Something for Nothing - That’s Priceless Once the workshop is over, we don’t just wave you goodbye and close the door. When you leave, you take with you our ongoing commitment to your success, which includes:
Over the Moon Who could be more persuasive than a PA who’s already been on the course? Here’s what a few had to say about the Today’s PA workshop. “Regardless of whether you’re an experienced PA wanting to learn a few new tricks or you’re looking to get your first PA role, I would highly recommend PDP Associates’ ‘Today’s PA’ training course. It is full of practical tips and advice as well as assertiveness exercises and is a great confidence booster. I came away with the belief that I should be earning more money and, more importantly, the confidence to ask my boss to pay me more money; a conversation that I’m pleased to report went very well indeed!” Jharda Walker - Waggener Edstrom “The trainer was brilliant, fun and relaxed. The course was just what I had been searching for and I thoroughly enjoyed it, and will miss it. It’s a shame it's not Monday tomorrow as I can't wait to put it all into practise.” Julie Flageul - Chigwell Construction “Absolutely brilliant! The best course I have been on. The trainer was fantastic. Enjoyed every single minute of it.” Kate Worrall - Banctec “Would recommend the course to any PAs. I had been searching for a good PA course - this was just right. It covered all the points I hoped it would. I really enjoyed the course and will definitely be putting the ideas into practice. Great trainer and great materials.” Reese Sansom - Girlguiding UK Name Dropping When you sign up for the Today’s PA workshop, we can guarantee you’ll be in good company. Below are just some of the 150 companies who have sent PAs to the Today’s PA workshop recently.
Tasty – Very Tasty You’ve read this far, so it looks as though we’ve caught your interest with the content of the course – and the testimonials and client list look very reassuring, don’t they? If you or your manager didn’t get where you are today by throwing money away on dodgy training courses, however, you may want a taster first, and that’s entirely understandable. Many of our biggest clients experienced our free trial before committing to the workshop proper. Have You Got What It Takes? If your organisation has six or more PAs (or people in similar roles) and intends to provide personal and/or career development workshops or coaching for its staff, then it may well qualify for a free trial. We will come to your premises or other venue and deliver a no-charge 90 minute session that we are sure will energise and motivate all who attend to sign up for the full workshop. You Know You Want It Contact paul@pdp-associates.co.uk or call Paul on +44 (0) 0207 622 2400 and we will get in touch within 24 hours to discuss arranging your free trial session. Where: Regent's College Conference Centre Ltd, Regent's Park, London NW1 4NS Call 020 7622 2400 for training at your venue. When
Other courses available Assertiveness At Work; In Life Managing Successful Events Managing Time, Workload and Emails! Minute Writing Made Simple At Your Venue - Talk To The Trainer Training your people at your venue creates substantial cost and time savings. We train nationwide. Complete the form below and the trainer for this course will contact you within 24 hours. Or call 020 7622 2400.
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